Withdrawal and Refund Policy
A partial refund in the form of a credit towards FOCUS ACADEMY programs will be provided by "Withdrawal and Refund Request Form." The form will be sent upon request by email. All requests must be made at least 30 days before the start of the program.
Requests submitted before the start of the program will receive a 80% credit toward future class/program. No refund will be provided for any requests submitted on, or after, the second class/day of the program.
For After School Pick Up program and all other programs, we will need a written notice 30 days in advance. For notices provided less than 30 days before the start of program, a 50% refund will be provided.
CANCELLATION POLICY
A full refund will be provided for any course that FOCUS ACADEMY cancels before the course start date.
UNPAID INVOICE & SCHOOL FEE
For an unpaid invoice, we will send polite reminders at first. However, depending on the situation, further legal action can be taken, including but not limited to a formal demand letter and/or legal claim to Ontario courts.
REGISTRATION & SCHOOL FEES DUE DATE
Please contact us to arrange a meet up time for program inquiries, and we will complete registration accordingly.
FREE tutoring level assessment can also be arranged.
Invoice will be emailed to all confirmed registration with a payment due date.
Payment received after due date will be entitled to a $50 service charge for late payment. Please note that spots may be become unguaranteed due to late payments.
SCHOOL HOLIDAYS
During Christmas Break, the school will be closed for two weeks.
During March Break, regular programs will break for one week, but the school will remain open for March Break Camp and make up classes.
Please note that Focus Academy observes all statutory holidays and will be closed on the following long weekends:
Labour Day Monday, Thanksgiving Monday, Family Day Monday, Good Friday, Victoria Day Monday, Canada Day.
MAKE UP CLASSES & WITHDRAWAL POLICY
Make-up lessons for one-on-one private tutoring/music lessons will only be considered under very unforeseen circumstances such as severe illness. A 24 hours notification (by email to markhamfocusacademy@gmail.com or phone: 905-604-6287 (please leave a message) is needed for consideration of make-up lessons. Make-up lessons are done at an agreeable time between both student and teacher during school operating hours.
Students are entitled to a maximum of three make up lessons (private class) per school year as long as sufficient notice is received.
Group classes can only entitles 4 make up classes allowance in a 10 months full year semester (September to June)
with 48 hours written notice to school email or whatsapp message.
The school will not issue a make up lesson for a missed Semi-Private and Group Class if no written notice received.
**Lessons missed due to teacher illness or concert activities will be made up at the mutual convenience of teacher and student.**
The withdrawal procedure does not allow for partial refunds for a session. Should you have to withdraw from any Focus Academy programs, a 4 weeks written notice (4 classes before withdrawal) is required. Notice of all changes to session times are required in writing by email or hard copy.
Any paid school fees amount will be in credit format towards other programs at FOCUS ACADEMY
(Except March Break Camp, Christmas Break Camp, PA days Camp & Summer Camps) .
SUMMER & MARCH BREAK CAMPS WITHDRAWAL & CANCELLATION POLICY
Should you have to withdraw from any Focus Academy Camps, a 4 weeks written notice is required.
A $100 service charge penalty will be deducted from the camp refund/credit for 4 weeks + Notice
A $150 service charge penalty will be deducted from the camp refund/credit for 2 weeks + Notice
A $200 service charge penalty will be deducted from the camp refund/credit for less than 1 week Notice or camp starts
Notice of all changes to session times are required in writing by email or hard copy.
ALL CREDIT NOTE valid 3 months from date of Issued or must complete by end of our fiscal year Jun 30th of each year, no credit note would issue after March 31st of each year
If a student will need to withdraw due to severe health condition problem. FULL refund will be arranged.
Any student did not have health condition problem and request for a refund , administrative fees $80 will be applied to the refund arranged
Abacus Group class make up can be arranged by the mutual convenience of teacher and student. The make up class format will be in 20 minutes private lesson for each student. (Maximum 30 minutes private make up time)